How to Access and Manage the Banned Passengers Teams Channel

A dedicated Banned Passengers channel is available within the Terminal Agents Microsoft Teams channel. This channel is used to share information regarding passengers who have been banned from service.

1. Access the Channel

• Open Microsoft Teams and navigate to the Terminal Agents channel.
• Look for the Banned Passengers channel.
• If the channel does not appear in your list, contact Management to request access.

2. Who Can Add Passengers?

Only Management determines which passengers are banned and is authorized to add passengers to the Banned Passengers channel.

Terminal agents must not independently designate passengers as banned or add them to the channel.

3. Questions or Concerns

If you have questions or concerns regarding a banned passenger, email Rob Marshall and Jess Christenbury for follow-up.