What is our refund Policy?

Tip: Choosing a C&J Travel Credit allows you to keep the full value of your ticket with no fees and no waiting period.

Commuter Passes:

• Commuter passes are not eligible for refunds or travel credits under any circumstances

Rescheduled Tickets:

• Tickets that have been rescheduled are not eligible for a cash refund
• Any value associated with a rescheduled ticket will be issued as a C&J Travel Credit only

C&J Travel Credits:

• C&J Travel Credits are non-refundable and have no cash value
• Credits may be applied toward any future C&J Bus Lines travel
• Credits are valid for one year from the original travel date

Partial Use/Multi-Leg Trips:

• If a passenger completes the outbound leg of a round trip and wishes to cancel the return leg, the return leg is eligible for a refund or travel credit under the standard terms of this policy
• This applies to standard round-trip tickets only
• The following ticket types are not eligible for partial use refunds or credits regardless of whether any leg has been traveled: Same-Day Round Trip tickets, commuter passes, and airline employee tickets

Group Bookings:

• For standard group bookings, the refund and credit policy applies on a per-seat basis
• Partial group cancellations are permitted; each seat cancelled is subject to the same timing and fee terms as individual bookings
• Groups with standard bookings should contact the C&J Information Center at (603) 430-1100 to process cancellations
• Group bookings arranged through the C&J Charter Department are subject to the terms of their individual charter agreement and are not governed by this policy
  • Passengers or group organizers with charter booking must contact their C&J charter representative directly to manage any cancellations or refunds.

Third-party Bookings:

• Tickets purchased through a third-party platform (such as Wanderu) are subject to C&J's refund and credit policy
• Passengers may submit cancellation requests directly through C&J regardless of where the ticket was originally purchased
• Refunds for third-party purchases will be issued to the original payment method used at time of purchase; processing times may vary
• If a ticket was purchased by someone other than the traveling passenger, any refund will be issued to the original purchaser and original payment method
• Travel credits will be issued to the account associated with the original purchase

Duplicate Bookings:

• C&J recognizes that duplicate bookings may occur inadvertently
• Passengers who believe they have accidentally booked the same trip twice should contact the C&J Information Center at (603) 430-1100 as soon as possible
• Duplicate booking exceptions are reviewed on a case-by-case basis following investigation by the Customer Care team and are not guaranteed

No-Shows:

• Passengers who do not board their scheduled departure without submitting a prior cancellation request are considered no-shows
• No-shows are not eligible for a refund or travel credit, regardless of the reason for non-boarding
• Passengers are encouraged to cancel in advance if they are unable to travel

Expired Travel Credits:

• C&J Travel Credits are valid for one year from the original travel date
• Expired credits have no cash value and are not eligible for reinstatement or extension
• Passengers are encouraged to apply credits toward future travel prior to the expiration date
• In the event C&J cancels a trip due to weather or other service disruptions, refunds and credits will be managed on a case-by-case basis at C&J's discretion
• Passengers affected by a C&J-initiated cancellation will be contacted directly with available options

How Customers can submit a request for Refund

Cancellation and refund requests may be submitted online or by contacting the C&J Customer Care team directly. There is no fee for submitting a request by phone.

Online:

• Visit ridecj.com/refund and complete the cancellation request form
• Refund requests will be reviewed and processed within 5-10 business days
• Travel credits are issued immediately upon approval
• Please have your booking confirmation number available when submitting your request.

Effective Date: 6/1/26