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REFUND REQUEST FORM

Customers can submit a refund request using the C&J Refund Request Form.

Agents can also help customers with refund requests or direct them to C&J Customer Care.

Refund Policy Reminders

Refund eligibility depends on when the customer submits the request:

  • 24 or more hours before departure: Customers can request a refund to their original payment method, less a $5 processing fee per traveler, or choose a C&J Travel Credit for 100% of the ticket value with no fee.
  • Less than 24 hours before departure: Customers are not eligible for a refund to their original payment method but can receive a C&J Travel Credit for 100% of the ticket value.
  • After the scheduled departure: No refund or travel credit is available.

Travel credits are valid for one year from the original travel date. Refund processing to the original payment method typically takes 5 to 10 business days.

Important Notes

  • Jack handles all refund processing.
  • The same refund rules apply to Logan Airport, Boston South Station, and NYC service.
  • Commuter passes are nonrefundable and nontransferable.