On-Call Procedures and Contact Numbers

Employees should use the designated on-call phone lines rather than contacting team members directly. These lines help route issues to the appropriate person while allowing off-duty employees to disconnect and rest.

Technician On Call

Phone: 207-962-2501

Use this line for mechanical or technician-related issues.

• During regular hours, calls route to the garage.
• After hours, calls route to the on-call mechanic.
• If you have called twice or waited five minutes without a response, use the emergency option in the phone system's IVR to reach Dennis directly.
  
  
  
  

Agency On Call

Phone: 207-386-8946

Use this line for urgent agency matters, including:

• Safety concerns.
• Major operational outages.
• Staffing emergencies that could affect service.

What to Include When Calling

When calling either on-call line, begin by providing:

1. Your name.
2. Your terminal or location.
3. A brief description of the issue.

Providing this information upfront helps the garage and on-call team understand where the issue is occurring and respond efficiently.

Important Reminder

Use the designated on-call lines instead of contacting individual team members directly. Follow the escalation procedure for technician calls if you do not receive a response.