Rescheduling a ticket is easy in MMC. It allows us to quickly find an existing reservation using the confirmation number, select a new travel date and trip, and complete the reschedule directly through the Point of Sale. Once the change is complete, customers receive a new confirmation number, and we can also send their updated confirmation directly to their email.

Steps:

Locate the existing reservation
- Ask the customer for their confirmation number.
- Use the confirmation number to search for and open the reservation.
Select “Reschedule”
- Once the order is open, select Reschedule.
Choose the new trip
- Update the customer’s travel date.
- Select the new trip the customer would like.
- MMC will carry over the passenger and existing trip information.
Review the updated itinerary
- Review the passenger information, travel date, and new trip details to make sure everything is correct.
Complete the reschedule
- Finish the reschedule in POS.
- Once completed, MMC will generate a new confirmation number.
Provide the updated confirmation
- Make sure the customer receives their new confirmation number.
- You can also send the updated confirmation directly to the email address on the customer’s account by selecting “Send a confirmation email.”

Key takeaway: Rescheduling in MMC is straightforward. Use the confirmation number to quickly find the reservation, select the new trip, complete the reschedule, and make sure the customer receives their updated confirmation information.

MMC How to Reschedule a Ticket