Infant and Toddler Travel Policy
Children under 2 years old may travel free on an adult's lap without a ticket, provided they do not occupy their own seat.
If the child will occupy their own seat, including when using a car seat or carrier setup, they must have their own valid ticket.
Key Policy Details
- Child riding on an adult's lap: No ticket is required for a child under 2.
- Child occupying their own seat: A valid ticket is required.
- Car seats: C&J buses can accommodate a standard-size car seat if the customer purchases a seat for the child.
- Lap safety limit: Only one child is permitted per adult's lap.
Helpful Questions for Customers
When assisting a customer traveling with an infant or toddler, ask:
- How old is the child traveling?
- Will the child ride on your lap or occupy their own seat?
- Are you planning to bring a car seat and purchase a separate seat for the child?
These questions help agents determine whether the child needs a ticket and explain the available seating options.