REPORT WEBSITE ISSUES FORM

If a customer reports an issue with the C&J website, direct them to the C&J Website Troubleshooting Form.

The form allows customers to share details about the difficulties they are experiencing. This feedback helps C&J better understand, diagnose, and address website issues to improve the customer experience.

Steps for Agents

1. Direct the customer to https://info.ridecj.com/web-troubleshooting.
2. Ask the customer to complete the form and describe the issue they are experiencing.
3. Thank the customer for reporting the problem and helping C&J improve its website experience.