How to Access the Agent Staffing Calendar in Outlook

The Agent Staffing Calendar provides visibility into important staffing information, including approved time off, upcoming agent meetings, school vacation weeks, and other staffing-related events. It can help agents plan vacations, coordinate shift swaps, and identify opportunities to pick up open shifts.

1. Accept the Calendar Invitation

Watch your Outlook inbox for an invitation to the new Agent Staffing Calendar.

When the invitation arrives, open it and accept.

2. Display the Calendar in Outlook

After accepting the invitation:

1. Open Outlook Calendar.
2. Find Agent Staffing Calendar in the calendar list on the left side.
3. Make sure the checkbox next to Agent Staffing Calendar is selected to display it.

3. Choose Your Calendar View

You can choose how to view the shared calendar:

• Agent Staffing Calendar only: View staffing-related events without displaying your personal calendar.
• Alongside your own calendar: Display both calendars together to compare staffing events with your own schedule.

You can check or uncheck the calendar at any time to show or hide it.

4. What Information Is Included?

The calendar is intended to provide visibility into:

• Approved agent time off
• Upcoming agent meetings
• School vacation weeks
• Other important staffing-related events

The calendar will continue to be updated over time. Agents can share suggestions for additional information that would be helpful to include.